Maintaining your vehicle to meet GoRoute standards
Last updated March 3, 2026
Passing the initial vehicle inspection is just the beginning. GoRoute expects drivers to maintain their vehicles to a consistent standard throughout their time on the platform. A well-maintained vehicle leads to better rider experiences and higher ratings.
Cleanliness standards
Your vehicle's interior should be clean and free of personal belongings, trash, and strong odors before each shift. Riders frequently mention cleanliness in their ratings, so regular vacuuming, wiping down surfaces, and keeping a subtle air freshener can make a significant difference. The exterior should be washed regularly — a visibly dirty car creates a poor first impression.
Mechanical maintenance
Keep up with your vehicle's regular maintenance schedule, including oil changes, brake pad replacements, tire rotations, and fluid top-offs. Address any dashboard warning lights immediately — driving with an active check engine, ABS, or airbag light is a safety concern and can result in account suspension if reported by a rider or discovered during a re-inspection.
Climate control
Working air conditioning and heating are required year-round. Riders expect a comfortable cabin temperature regardless of the season. If your AC or heater needs repair, pause your driving until it's fixed to avoid negative ratings and complaints.
Annual re-inspection
GoRoute requires an annual vehicle re-inspection to ensure continued compliance with platform standards. You'll receive a notification in the app 30 days before your re-inspection is due. Schedule it through Account > Vehicle > Schedule Inspection. If you don't complete the re-inspection by the deadline, your account will be temporarily paused until the inspection is passed.
What happens if standards slip
If GoRoute receives multiple rider complaints about your vehicle's condition — such as unpleasant odors, broken features, or excessive mess — you may receive a warning and be required to complete an inspection before continuing to drive. Repeated violations can lead to temporary or permanent deactivation.