Courier help
Find answers to common questions about delivering with GoRoute.
Getting started
Everything you need to start delivering with GoRoute
How to sign up as a GoRoute courier
A step-by-step guide to creating your GoRoute courier account and starting deliveries.
Completing the courier background check process
What the background check covers, expected timelines, and how to resolve issues.
How to accept your first delivery order
Walk through accepting, picking up, and delivering your very first order on GoRoute.
Understanding the GoRoute courier app interface
A tour of the courier app home screen, delivery queue, earnings dashboard, and key features.
Account & payments
Manage your account, payment methods, and earnings
Setting up direct deposit and payment methods for couriers
How to link your bank account, set up direct deposit, and choose your payout schedule.
Understanding your weekly courier earnings statement
A breakdown of delivery fees, tips, bonuses, and deductions on your weekly summary.
How to update your courier profile information
Change your name, photo, phone number, email, or other account details.
Tax documents and reporting for GoRoute couriers
How to access your 1099 forms, understand deductible expenses, and report your earnings.
Deliveries & orders
How delivery matching, orders, and drop-offs work
How delivery order matching and dispatch works
Learn how GoRoute pairs you with delivery orders based on proximity, ratings, and demand.
Step-by-step guide to completing a delivery
From accepting the order to confirming drop-off — a complete walkthrough of the delivery flow.
Handling order issues at the restaurant or store
What to do when items are missing, the order isn't ready, or the store is closed.
What to do when a customer is unavailable at drop-off
Steps to follow when a customer doesn't answer the door, including the wait timer and safe-drop process.
Safety & incidents
Stay safe during deliveries and handle incidents
What to do if food or items are damaged during delivery
How to report damaged goods, request order adjustments, and avoid common causes of damage.
Reporting a safety concern during a delivery
How to report unsafe locations, aggressive customers, or other dangerous situations.
How GoRoute courier insurance coverage works
Overview of accident and liability coverage while you're on an active delivery.
Navigating safely in bad weather conditions
Tips for delivering in rain, snow, or extreme heat while keeping yourself and orders safe.
Vehicle & equipment
Approved vehicles, gear, and food safety standards
Approved vehicles and equipment for GoRoute couriers
Cars, bikes, scooters, and other approved transport options for GoRoute deliveries.
Using a bicycle or scooter for GoRoute deliveries
Special considerations, delivery radius limits, and tips for two-wheeled couriers.
Insulated bag requirements and food safety standards
Required delivery bags, temperature standards, and hygiene expectations for food couriers.
Ratings & performance
Understand how ratings and metrics affect your account
How the courier rating system works
How customers rate deliveries, how your average is calculated, and how to improve your score.
Understanding your courier completion and on-time rates
What these metrics mean, how they're tracked, and their impact on your account standing.
What happens when your courier rating falls below the minimum
Warning thresholds, improvement periods, and what deactivation means for your account.
Promotions & earnings
Maximize your earnings with bonuses and incentives
How peak pay and busy zone bonuses work
How dynamic bonuses increase your per-delivery earnings during periods of high demand.
Understanding delivery challenges and weekly incentives
How to earn extra money by completing delivery milestones and promotional challenges.
How the GoRoute courier referral program works
Invite friends to deliver, earn referral bonuses, and track your referral status.